Privacy Policy

Identity data — your full name, date of birth, and membership number.

Contact data — your postal address, email address, and telephone number.

Financial data — bank account and direct debit details used to process membership payments. We do not store full card details on our systems.

Health data — where you voluntarily provide information about illness, injury, or medical conditions relevant to your membership or class participation. Health data is a special category under UK GDPR and is processed only with your explicit consent.

Usage data — records of classes booked or attended and your use of our facilities.

Communications data — messages and enquiries you send us via our website contact form, by email, or by telephone.

Technical data — IP address, browser type, and pages visited when you use our website, collected via cookies where consent has been given. See our Cookie Policy for full details.

Directly from you when you complete a membership application form, book a class, submit an enquiry via our website, or telephone us.

Automatically via cookies and similar technologies when you browse our website, where you have consented to their use.

From third parties such as our class booking system (FitSense) or payment processing providers.

Contract — processing is necessary to perform your membership agreement, process payments, and provide the services you have requested.

Legitimate interests — we may process data to manage and improve our services, maintain security, and communicate with you about matters relevant to your membership, provided this does not override your rights.

Legal obligation — where processing is required to comply with a legal or regulatory obligation, for example financial record-keeping requirements.

Consent — for marketing communications and for processing special category health data, we rely on your explicit consent. You may withdraw consent at any time by contacting us.

To administer your membership, process payments and renewals, and manage cancellations or suspensions.

To allow you to book and attend classes and use our facilities.

To respond to your enquiries, complaints, and requests.

To send you important information about changes to our services, terms, pricing, or opening hours.

To send you marketing communications about our classes, promotions, and events, where you have given consent. You may opt out at any time.

To ensure the safety and security of our members, staff, and premises.

To comply with our legal and financial obligations.

Service providers — third parties who process data on our behalf, such as our booking system provider (FitSense), payment processors, and IT support. All are bound by data processing agreements and may only use your data as instructed by us.

Legal requirements — where we are required to disclose data by law, court order, or regulatory authority.

Debt collection — where unpaid membership fees are referred to an agency, as described in our Membership Terms & Conditions.

Business transfer — in the event of a sale or transfer of the Club, your data may be transferred to the new owner in accordance with your membership agreement.

Membership records are retained for 6 years after the end of your membership to comply with financial and legal obligations.

Website enquiries and communications are retained for up to 2 years.

Health data is retained only for the duration of your active membership and deleted promptly on termination unless a longer period is required by law.

Marketing consent records are retained until you withdraw consent.

Right of access — you may request a copy of the personal data we hold about you (a Subject Access Request).

Right to rectification — you may ask us to correct inaccurate or incomplete data.

Right to erasure — you may ask us to delete your data where there is no longer a lawful basis to retain it.

Right to restrict processing — you may ask us to limit how we use your data in certain circumstances.

Right to data portability — where processing is based on consent or contract, you may request your data in a portable format.

Right to object — you may object to processing based on legitimate interests or for direct marketing purposes.

Right to withdraw consent — where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.